At Samm Care, we strive to provide the best possible service to our users. We understand that circumstances may arise where you may need a refund for your subscription. Please read our refund policy carefully to understand our practices regarding refunds.

1. Refund Eligibility

• First-Time Subscription Refunds: If you are a first-time subscriber and are not satisfied with the service, you may request a refund within the first 7 days of your subscription.
• Technical Issues: If you experience technical difficulties that prevent you from using the service and the issue is not resolved within 3 days, you may be eligible for a refund.
• Duplicate Subscriptions: If you are charged for more than one subscription in error, you are eligible for a full refund for the duplicate charges.

2. Non-Refundable Circumstances

• Change of Mind: Refunds will not be issued if you decide to cancel your subscription after the refund period has passed.
• Partial Usage: No partial refunds will be given for any used portion of the subscription period.
• Third-Party Issues: We are not responsible for issues caused by third-party platforms or services outside our control.

3. Refund Process

To request a refund, please contact our support team at support@sammcare.com with your subscription details. All refund requests must be submitted within 7 days of the original transaction. Once we receive your request, we will review your case and respond within 5 business days.

If your refund is approved, it will be processed, and the amount will be returned to your original payment method within 5 business days, depending on your bank or card issuer's policies.

4. Cancellations

• You may cancel your subscription at any time through your account dashboard or by contacting our support team.
• Cancellations will take effect at the end of the current billing cycle. You will continue to have access to the service until your subscription period ends.

5. Modifications to the Policy

We reserve the right to modify this refund policy at any time. Changes to the policy will be updated on this page, and it is your responsibility to review the policy periodically.